How to measure the visitor experience?

Throughout KPIs:

How should KPIs be tracked?

KPIs should be tracked through online and offline surveys, sentiment analysis platforms.
Let’s dive deeper into the typical tools used and the measurement frequency for each KPI.

KPI Focus Across the Visitor Journey

Each KPI addresses a different stage of the visitor journey. Sentiment is associated with the dream stage. Customer satisfaction primarily focuses on the plan book, and experience stages, whereas the Net Promoter Score is focused on the sharing stage.