There are pros and cons to building the package by booking individual products and having them selected and sold by travel agents.

  • Flexibility: Flexibility is high and customizable when built by travelers, but only low to medium, depending on whether it is static or dynamic, when sold by travel agents.
  • Affordability: Travelers can isolate the cheapest suppliers to create an affordable bundle, while travel agent packages are often cheaper for popular destinations due to scale, but can be more expensive otherwise.
  • Location Options: Travelers have abundant location options for all destinations,
    while travel agents offer abundant options for popular tourist destinations, but fewer options for others.
  • Duration: Traveler-built trips are effective for non-traditional durations (e.g., >7 days),
    whereas travel agent packages typically fall in the 3-7 day range, aligning with standard vacation norms.
  • Support: Travelers must coordinate independently with suppliers for dispute resolution, but travel agents offer support services and liaise with suppliers on behalf of the traveler.
  • Convenience: Building a trip independently is inconvenient and time-consuming due to coordinating with all suppliers, while travel agent packages are highly convenient as all processing is handled by the agent.
Source: Desk Research

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